Technical Product Manager (Team Engine), and de facto App Release Owner
Redfin, San Francisco
With my Engineering colleagues as my customers– Drove monitoring/alerting improvements, including Opsgenie adoption and code ownership. Improved and documented app deploy/release processes while designing the process for a new app. As a11y working group lead, reassessed site/app usability and promoted internal training. Eased points of friction for dev experience. Helped to build community.
Admin-level familiarity: Slack, Jira, Confluence, Opsgenie, Google Play/Firebase, Apple App Store.
2016–18 (and intern 2016)
Software Engineer in Test
Redfin, San Francisco
Hit the ground running with first task: end-to-end quality coordination (and bonus project management) for an ambitious six-team feature. Learned the business and how to test it by reading specs org-wide. Convened and led our first web accessibility working group. Converted internal blog entries from Ghost to Confluence. Received Redfinnian of the Quarter award, 2017 Q1.
As a three-month intern (though not a student) with the Customer Growth team: tested new experiment flows and logged bugs for several features on desktop and mobile web, Android, and iOS; wrote a test plan for a newly nativized iOS feature; researched and wrote seven API tests in Java to protect mobile endpoints; categorized agent feedback using PostgreSQL.
Digital Publications Manager
Mark Twain Project, The Bancroft Library, University of California, Berkeley
- 2010, 2013, 2015: achieved simultaneous web publication of all three volumes of Autobiography of Mark Twain despite workflow variations and a timeline bias toward print.
- 2012 and 2013: led searches for junior colleagues resulting in two successful hires; undertook their partial supervision (split TEI/editing roles).
- Oct 2014-June 2015: covered most of MTP’s admin role after a resignation—researched procedural issues, revised former colleague’s transition document to record the results, researched and fulfilled image reprographic orders, updated public-facing website, replied to researchers’ reference and permission-to-publish inquiries, maintained office supplies—then served on search committee and supervised training of new hire.
- Spring/summer 2015: proofread, tech-edited, and fact-checked redesigned Bancroft website (85+ pages).
- AY 2015–16: shared workflow and TEI-XML expertise as consultant on Scott Paul McGinnis’s Han shu project.
Proofreader (Senior Proofreader since 2012)
On volunteer basis, proofread zine sections (short fiction, poems, columns, reviews) and sent suggestions to section editors; managed monthly proofreading rota; recast and updated style guide.
Member of Webmaster committee
Organization for Transformative Works
Co-implemented a multi-lingual Drupal 6 site from scratch; wrote internal-use documentation; served as liaison with Translation and Systems teams.
Graduate Student Instructor
Dept. of English, University of California, Berkeley
Designed and taught research/composition courses (SF, the Arthurian tradition).
Digital Scriptorium (Columbia University and UC Berkeley)
Helped to construct best-practice XML markup guidelines for precursor to P5’s TEI-MS module; applied TEI-XML P4 to Guide to Medieval and Renaissance Manuscripts in the Huntington Library and Census of Petrarch Manuscripts in the U.S.; built starter kit with examples, and led two workshops for faculty researchers new to markup.
1997–98 (1996 intern)
Project lead for Order Entry/Shipping documentation, including end-user and API books; originated end-user Service doc and maintained it till new colleague could be hired; used Interleaf 5, and contributed to testing/recommendations for transition to Frame+SGML plus procedural accommodation of Translation team; assisted as needed with dev QA.
Education and Certification
Deque University accessibility curriculum (IAAP/WAS & CPACC certification preparation): in progress Sept/Oct 2020
Ph.D. in English (medieval literature and manuscripts), University of California, Berkeley
B.A. in English, University of California, Berkeley